Then it struck me that a lot of these rules and regulations are NOT built for change. (The bulk of the griping have already been covered in the dark arts of management) So we’re going to answer the question of HOW organizations can excel in achieving all these process standards as well as ensuring that we will not be RULED by the rules.
To do that, organizations require – Principle Centered Processes. Without which, we would be doing nothing more than APPROVING deviations.
What are Principle Centred Processes? These are processes put in place NOT for CYA’ing
(CYA = Cover Your Ass), but rather for:-
- The customer’s benefit (speed! And quality of service)
- The organization’s benefit (reduce the amount of process systems to support the system!)
- The system’s benefit (to maintain up time – change management)
- The staff’s benefit – to reduce the amount of painstaking work required.
Strategy+Business from Booz&Co has a good article on bureaucracy titled: Getting a Return on Judgment. Do read